Privacy Policy

Data Controller

Shimmerfall

Kärntner Straße 51

1010 Wien, Austria

Phone: +4317181081

Email: info@sh-immer-fall.com

Our Commitment to Your Privacy

At Shimmerfall, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our game development services.

We are committed to protecting your personal data and respecting your privacy rights in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Austrian data protection legislation.

Last updated: November 27, 2025

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Fill out our contact form (name, email address, subject, message)
• Subscribe to our newsletter or communications
• Request information about our services
• Communicate with us via email or phone

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and general location information
• Browser type and version
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website or source that directed you to us

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about our use of cookies, please review our Cookie Policy. You can manage your cookie preferences through your browser settings or using our cookie preference center.

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Your consent when you provide information voluntarily
• Contractual necessity for providing our services
• Legitimate business interests in improving our services and website
• Legal obligations under applicable laws and regulations

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To respond to your inquiries, provide information about our game development services, process your requests, and communicate with you about projects or services you've requested.

Website Improvement

To analyze website usage patterns, understand how visitors interact with our site, identify technical issues, and improve our website's functionality, performance, and user experience.

Communication

To send you relevant information about our services, respond to your questions, provide customer support, and keep you informed about updates that may interest you (with your consent).

Analytics and Marketing

To understand visitor demographics, measure the effectiveness of our marketing efforts, analyze trends in game development services interest, and create better content that serves your needs.

Legal Compliance

To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property, as well as yours and others.

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted service providers and partners in the following circumstances:

Service Providers

We may share data with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include:

• Web hosting and infrastructure providers
• Analytics services (such as Google Analytics)
• Email and communication platforms
• Customer relationship management systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or comply with legal obligations.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Measures

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security updates and patches
• Firewall protection and intrusion detection

Organizational Measures

• Limited access to personal data
• Staff training on data protection
• Regular security audits and assessments
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain and improve our security measures.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain access to such data, along with information about how we process it.

Right to Rectification

You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.

Right to Erasure

You have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes at any time.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest its accuracy or object to its processing.

Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes applicable data protection laws. In Austria, the supervisory authority is the Austrian Data Protection Authority (Datenschutzbehörde).

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the top of this page. We will respond to your request within one month of receiving it, though this period may be extended in complex cases.

We may need to verify your identity before processing your request to ensure the security of your personal data.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable data protection laws.

Please note: Some data may need to be retained for legal or legitimate business purposes even after a deletion request. We will inform you if this applies to your situation.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. These countries may have different data protection standards than those in your jurisdiction.

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms to protect your data.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.